Training and upskilling programs for Staff very crucial – GEA members in the Hotel, Catering & Tourism Industry.
Members of the Ghana Employers’ Association in the Hotels, Catering and Tourism sector held a meeting to discuss the current business situation in the aftermath of the COVID-19 pandemic, especially in the area of Business Viability, Compensation, Union/Management relations, as well as general HR/IR issues and challenges in order to strategize for the industry’s recovery and future growth.
The meeting was attended by Managing Directors and HR practitioners in various hotels such as Accra Marriot Hotel, Royal Senchi Hotel, La Palm Royal Hotel, Labadi Beach Hotel, Tang Palace, Newrest Ghana limited, Sevair Ghana, Hill View Hotel, Ridge Royal Hotel, Alisa Hotel, Airport West Hotel, Fiesta Royal Hotel, Bastgate Hotel, Lancaster Hotel, Accra City Hotel and Ibis Styles. The meeting was also graced by the 1st Vice President of the Ghana Employers’ Association, Nana (Dr.) E. Adu-Sarkodee Afriyie and the President of the Ghana Hotels Association, Dr Edward Ackah-Nyamike.
Members acknowledged the severe impact of the COVID-19 pandemic on the hospitality industry in Ghana. Participants shared their experiences of significant declines in hotel bookings, event cancellations, and reduced international and domestic tourism. Members indicated that the prolonged lockdowns and travel restrictions had a profound effect on businesses, leading to revenue losses and job cuts.
Despite the challenges faced, industry members showcased their resilience and ability to adapt during the crisis. Many hotels and establishments swiftly implemented health and safety protocols, enhanced sanitation measures, and contactless service options to ensure the safety of guests and staff. Such adaptability was seen as crucial for building trust and confidence among visitors. Participants indicated that although the pandemic is somehow over, some visitors still expect hotels to continue implementing the various health and safety protocols.
The meeting also emphasized the importance of collaboration among industry stakeholders, including hoteliers, tour operators, travel agencies, restaurants, and government entities. Participants discussed the need for an industry-level collective bargaining and a common salary structure to ensure competitiveness in compensation systems. Additionally, partnerships were encouraged to leverage resources, share best practices, and collectively address industry-wide challenges.
Members also highlighted the significance of investing in training and upskilling programs for industry employees. Some of the key recommendations included the need to enhance customer service skills, adapt to digital technologies, and develop sustainable practices. It was noted that well-trained and knowledgeable staff play a vital role in providing exceptional guest experiences and driving the industry’s profit and growth, and enhance environment sustainability.
In addition, suggestions were made to engage in constructive dialogues with government agencies to address regulatory challenges and create an enabling environment for businesses to thrive.
Moving Forward:
As a result of the meeting, it was agreed upon that the existing working relationship between General Manager and HR practitioners of various entities within the industry is deepened and that members are to meet quarterly to critically assess their challenges and develop action plans to monitor their progress going forward.
Conclusion
It is encouraging to witness the dedication and unity within the hospitality industry in Ghana, as demonstrated by the constructive discussions held during the meeting. By working together, embracing innovation, and capitalizing on domestic hospitality and tourism opportunities, we can pave the way for a vibrant and resilient industry in the post-COVID era.